Refund policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

To request a refund, please contact us within 30 days of receiving your order with your order number and the reason for your request.

Depending on the situation, we may offer a refund, replacement, resend, or store credit.

Returns

Due to the nature of our products, we may not require all items to be returned. If a return is required, we’ll provide instructions after reviewing your request.

Items must not be intentionally damaged, misused, or returned fraudulently.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, incorrect, missing, or if there is another issue with your order.

Please include your order number and clear photos where relevant so we can review the issue quickly.

Delivery Issues

If your order is delayed, marked as delivered but not received, or tracking has not updated, please contact us and we’ll help investigate with the carrier.

If the carrier confirms the parcel is lost or cannot provide sufficient proof of delivery, we may offer a resend or refund depending on the situation.

Refund Processing

If your refund is approved, it will be processed back to your original payment method.

Please allow 1–5 business days for the refund to appear in your account, depending on your bank or payment provider.

Change of Mind

We may offer refunds under our 30-day money-back guarantee, but we are not required to provide a refund for change-of-mind purchases outside this policy.

Australian Consumer Law

This policy does not limit your rights under Australian Consumer Law. If a product has a major problem, you may be entitled to a refund, replacement, or other remedy under consumer guarantees.

Contact Us

For all return, refund, or order issues, please contact:

emvira11@gmail.com